Customer Service

Shipping & Delivery
We offer USA Domestic shipping to all lower 48 states and APO/FPO via USPS and Fedex, Hawaii and Alaska via Fedex Only.
We offer Canada Shipping via USPS First Class and Priority Mail.
We offer Global Shipping via USPS Global Priority.

Canada and Global Shipping rates do not include tariffs and duties imposed by your country's Custom Agency. The recipient is fully responsible for any addiontal fees imposed.

For Further information, please click on our Shipping Link.
Privacy & Security
We want to be sure you are comfortable with how we handle information about you. We will explain what information we collect, how it is used, whether it is shared with others and how we keep our systems as secure as possible, as well as your role in protecting against loss of your privacy.
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What steps does InSassyJewelry.com take to protect my personal information, if I choose to provide it?

InSassyJewelry.com employs a range of security measures, including authentication, auditing, monitoring and industry standard encryption, which is used when you provide your credit card details. We need your help to make our security measures complete. If you feel that the security of your communications with us has been compromised, contact us immediately using the contact information provided at the end of the policy.
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Are you guaranteeing that my communications with InSassyJewelry.com via the website are 100% secure?

No. There is no method of data transmission that can be guaranteed against any interception or other type of misuse, every time. We do not ensure or otherwise warrant the security of information that you provide. We do have 128bit Encrytion on all our secure transmissions via SSL certification. We do use the tools that are commercially available to secure our systems, monitor them and adopt new and better tools as they become available. Also, we cannot vouch for the privacy measures of other websites or wireless networks, should you visit them via a link from our website. Our provision of hyperlinks is for your convenience and does not imply that InSassyJewelry.com endorses or has an association with the linked sites. Please note that if you transmit your information using an on-device client, your information will be travelling over the wireless network provided by your network provider and we cannot ensure the privacy of your information when it travels over such third party networks.

Returns
At InSassyJewelry.com, we wants you to be a happy customer. We want you to be completely satisfied with the wedding or fashion jewelry that you receive from us, as we only sell high quality silver and cubic zirconia cz jewelry. You may return or exchange your jewelry within 30 days of purchase if you are not satisfied with it. The jewelry must be returned in its original condition for a refund.

To return jewelry, please follow the steps below.

1. In order to receive a refund, the jewelry must not show signs of damage, wear or alteration.
2. Please indicate a reason for your return on the invoice that was included with the shipment of jewelry.
3. Place all the original packaging in the return box, including your sterling silver jewelry, box, pouch, and a copy of the invoice.
4. Write the word RETURN on the outside of the package, to indicate the type of processing. (see examples below) You may return any item except "Final Clearance" items within 30 days of your purchase. We do not require an RMA number for returns.
5. YOU MUST SHIP TO US VIA THE US POSTAL SERVICE TO OUR BUSINESS ADDRESS. We require using Delivery Confirmation to track the delivery status of your package and you must apply postage to the returned package.
6. Once your silver jewelry return is received, it will be processed within 10 business days. We cannot not be responsible for loss or damage of return shipments. A credit will be issued to your original method of payment within 15 business days of receiving your returned sterling silver jewelry item.
7. If your purchase entitled you to free shipping based on the total of your order, and your returns drop the total of your order below the threshold that allowed you to have free shipping, we will charge you for the shipping cost of the original order.

If you need to return jewelry to us, please address the package like this:

InSassyJewelry.com
ATTN: RETURN DEPT
103 Exchange Place
Pomona, CA 91768

Ordering
When you put in an order thru our 128bit secure checkout system, you can be assure that all the data transmitted will be as secure as possibly via commercial SSL cert. Orders can take up to 24 hours to process depending on the day of the week. Normally, we do process the order the same day if it is recieved by 10AM PST, and if all infomation is verified the shipment will ship out the same day.
Payment, Pricing & Promotions
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Viewing Orders
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Updating Account Information
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